Welcome to Carttha Shop! These Terms and Conditions govern your use of our website (www.cartthashop.com) and your purchases of our rugged workwear and outdoor gear. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We reserve the right to refuse service to anyone for any reason at any time.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Carttha Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to misuse our website content or attempt to reverse engineer any technology we use. Unauthorized use may result in termination of your access.

2. Products and Services

2.1 Product Descriptions

We take pride in offering high-quality rugged workwear and outdoor gear including:

  • Durable clothing (jeans, hoodies, shirts, coats)
  • Outdoor accessories (backpacks, duffle bags, lumbar packs)
  • Footwear (boots, sneakers, insoles)
  • Practical accessories (belts, hats, wallets)

We make every effort to display product colors and features as accurately as possible, but slight variations may occur.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept when we send you an order confirmation. We may refuse any order for reasons including:

  • Product unavailability
  • Suspected fraudulent activity
  • Shipping restrictions to your location

3.2 Pricing and Payment

All prices are in USD. We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete payment information. We may update payment methods at any time.

User Responsibility: You must ensure your payment information is accurate and that you have sufficient funds. Failed payments may result in order cancellation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 International Orders

We ship worldwide except to certain Asian countries and remote regions. International customers:

  • Are responsible for any customs fees or import duties
  • Should be aware that delivery times may vary due to customs processing

User Responsibility: You must provide an accurate shipping address. We’re not responsible for delays due to incorrect addresses or customs hold-ups.

5. Returns and Refunds

5.1 Return Policy

We accept returns/exchanges within 15 days of delivery. To qualify:

  • Items must be unused, in original condition with tags attached
  • Original packaging is required
  • Proof of purchase must be provided

Non-returnable items: Insoles & accessories, hats (unless defective or hygiene seal intact).

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for RMA number and instructions
  3. Ship items to: Carttha Shop Returns, 84 Sweetwood Drive, Denver, US 80216

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Timing depends on your payment method:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

User Responsibility: You must follow return instructions carefully and cover return shipping costs unless the return is due to our error.

6. Limitation of Liability

Carttha Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse or failure to follow care instructions
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

Our maximum liability for any claim related to our products is limited to the purchase price paid.

7. General Provisions

7.1 Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

7.2 Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance.

7.3 Governing Law

These Terms are governed by the laws of Colorado, USA. Any disputes shall be resolved in Denver courts.

8. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 84 Sweetwood Drive, Denver, US 80216

Thank you for choosing Carttha Shop for your rugged workwear and outdoor gear needs!